Figo Pet Insurance Review 2026: Is It Worth It?

Quick Overview

Figo Pet Insurance launched in 2015 as one of the first "insurtech" pet insurers, built around a mobile-first experience rather than paper forms and call centers. Policies are underwritten by Independence American Insurance Company, and Figo has grown into one of the more recognizable digital brands in the category — its keyword search volume of roughly 4,400 monthly searches for "figo pet insurance review" reflects that consumer interest.

What sets Figo apart is two things: the 100% reimbursement option (most insurers cap at 90%) and the Pet Cloud app, which bundles claims, digital vet records, 24/7 live vet chat and reminders into one place. If you want the highest possible payout on a big vet bill and you prefer managing everything from your phone, Figo is purpose-built for you.

Coverage Details

What's Covered

• Accidents: Broken bones, bite wounds, lacerations, foreign-object ingestion, poisoning
• Illnesses: Cancer, diabetes, infections, allergies, digestive and urinary conditions
• Hereditary & congenital conditions: Hip dysplasia, heart conditions, eye disorders (after waiting periods)
• Chronic conditions: Ongoing management of arthritis, allergies, diabetes
• Emergency & specialty care: ER visits, hospitalization, oncology, cardiology, surgery
• Diagnostics: X-rays, MRI/CT, ultrasounds, bloodwork
• Prescription medications related to a covered condition
• Alternative therapies: Acupuncture, chiropractic and rehab when prescribed

Optional Add-Ons (Powerups)

• Wellness / preventive care: Exams, vaccines, parasite prevention, dental cleaning
• Veterinary exam fees: Covers the consult/exam charge on a covered claim (not included by default)
• Extra care: Add-ons for things like boarding fees, lost-pet advertising and vacation cancellation

What's Not Covered

• Pre-existing conditions
• Breeding, pregnancy and whelping
• Cosmetic or elective procedures
• Routine grooming and food/supplements
• Anything during the applicable waiting period

Pricing and Plans

Figo's pricing is competitive, especially for younger pets, and the highly customizable structure lets you dial premiums up or down. As a reference point, NAPHIA's 2024 State of the Industry report put the average accident-and-illness premium at $62.44/month for dogs and $32.21/month for cats — many Figo quotes for young pets come in under those figures, though a 100% reimbursement plan will push you toward the higher end.

Sample Monthly Premiums (illustrative)

Premiums are illustrative estimates; your actual quote depends on breed, age, ZIP code, and the deductible/limit/reimbursement you choose. Always confirm with a live Figo quote.

Customization Options

• Reimbursement: 70%, 80%, 90%, or 100%
• Annual limits: from around $5,000 up to unlimited (varies by state)
• Deductibles: roughly $100 to $1,500 (annual)

Value tip: If you mainly want catastrophe protection, pairing a higher deductible with 100% reimbursement and a high/unlimited limit keeps the monthly premium reasonable while maximizing payouts on a major claim.

The Figo Pet Cloud App

Pet Cloud is the heart of the Figo experience. According to Figo, the app lets members file and track claims, store digital vet records, chat 24/7 with a live veterinary professional, set medication and vaccine reminders, and find nearby pet-friendly services. For owners who hate phone trees and paperwork, this digital-first model is a genuine differentiator — and the 24/7 vet chat can save an unnecessary clinic visit when you just need quick reassurance.

Claims Process

1. Pay your vet in full at the time of service.
2. Snap your invoice and submit the claim in the Pet Cloud app (or member portal).
3. Track status in real time inside the app.
4. Get reimbursed by direct deposit once the claim is approved; straightforward claims are typically processed within a few business days, while complex cases needing record review can take longer.

Waiting Periods

• Accidents: short waiting period (often ~1–5 days)
• Illnesses: 14 days
• Orthopedic / cruciate ligament conditions: 6 months (often reducible with a vet exam and orthopedic waiver)

Our guide to pet insurance for ACL/cruciate surgery explains why that orthopedic waiting period matters so much for active and large-breed dogs.

Pros and Cons

How Figo Compares

Figo vs. Lemonade

Figo wins: 100% reimbursement, richer app tools and 24/7 vet chat.
Lemonade wins: AI-powered instant claims and often lower entry pricing — see our full Lemonade review.

Figo vs. Spot

Figo wins: Higher max reimbursement and a more polished digital experience.
Spot wins: More deductible tiers and a simple, transparent plan structure — see our full Spot review.

Don't Forget a Home Pet First-Aid Kit

Insurance reimburses you after a covered vet visit, but the first few minutes of an emergency happen at home. A basic pet first-aid kit — gauze, vet wrap, a tick remover, antiseptic and a pet-safe thermometer — is inexpensive and can stabilize your pet on the way to the clinic. We keep one in the car and one by the door.

Shop Pet First-Aid Kits on Amazon →

Who Should Choose Figo?

Figo is great for:

• Owners who want the highest payout — the 100% reimbursement option is its signature feature
• Phone-first pet parents who love managing claims and records in an app
• Anyone who values 24/7 vet chat for quick guidance between visits
• Younger pets, where Figo's pricing is most competitive

Consider alternatives if:

• You want wellness and exam fees included in the base plan
• Your pet has pre-existing conditions
• You prefer a per-condition deductible model (like Trupanion)

Frequently Asked Questions

Does Figo offer 100% reimbursement?

Yes. Figo is one of the few pet insurers that offers a 100% reimbursement level, alongside the more common 70%, 80% and 90% options. A 100% plan costs more in monthly premium but means you are repaid the full eligible vet bill after your deductible is met.

Does Figo cover pre-existing conditions?

No. Like virtually all pet insurers, Figo does not cover pre-existing conditions — any illness or injury that showed signs before enrollment or during the waiting periods. Some curable conditions may be reconsidered after a symptom-free period.

What is the Figo Pet Cloud?

Pet Cloud is Figo's mobile app and member portal. It lets you file and track claims, store vet records, access 24/7 live vet chat, set reminders and find nearby pet services.

How long are Figo's waiting periods?

Figo typically applies a short waiting period for accidents, a 14-day waiting period for illnesses, and a 6-month waiting period for orthopedic conditions such as cruciate ligament injuries. The orthopedic period can often be reduced with a vet exam and orthopedic waiver.

Can I use any vet with Figo?

Yes. Figo reimburses care from any licensed veterinarian, specialist or emergency hospital in the US, with no network restrictions. You pay the vet directly and submit a claim for reimbursement.

Bottom Line

Figo earns a strong 4.3/5 as the pick for owners who want maximum reimbursement and a best-in-class app. The 100% reimbursement option is genuinely rare and valuable for catastrophic claims, and the Pet Cloud with 24/7 vet chat makes day-to-day management painless. The main caveats are that exam fees and wellness care cost extra and the 6-month orthopedic waiting period applies — both standard trade-offs, but worth knowing before you enroll.

Our Verdict: If you want the highest possible payout and a modern, phone-first experience, Figo is one of the best digital-first pet insurers in 2026.